{"id":2192,"date":"2014-10-26T09:04:44","date_gmt":"2014-10-26T13:04:44","guid":{"rendered":"http:\/\/www.trustacrossamerica.com\/blog\/?p=2192"},"modified":"2014-10-26T09:04:44","modified_gmt":"2014-10-26T13:04:44","slug":"trust-leaders-warmth-or-strength","status":"publish","type":"post","link":"https:\/\/www.trustacrossamerica.com\/blog\/?p=2192","title":{"rendered":"Trust & Leaders: Warmth or Strength?"},"content":{"rendered":"

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A warm smile is the universal language of kindness.<\/em><\/strong> William Arthur Ward<\/p>\n

There are several frameworks and models of trustworthy leadership. Some describe the “three C’S” of Character, Competence and Consistency, while another substitutes “consistency” for compassion. Randy Conley<\/a>,\u00a0the Vice President of Client Services & Trust Practice Leader for The Ken Blanchard Companies, and one of our Alliance members<\/a>, employs the ABCDs as a model\u00a0(Able, Believable, Connected, Dependable.) At Trust Across America<\/a> we like to say that trustworthy leaders are VIPS’s (Values, Integrity and Promises kept.)<\/p>\n

Yesterday a colleague shared this Harvard Business Review article<\/a>\u00a0discussing the work of\u00a0behavioral science researchers at Princeton (Amy Cuddy and Susan Fiske) and Lawrence University’s Peter Glick. \u00a0Simply, the most influential traits of great leaders are warmth and strength. The difficulty comes in deciding which comes first, and if you are like me, you will be surprised at the findings.<\/p>\n

Why are these traits so important? Because they answer two critical questions: \u201cWhat are this person\u2019s intentions toward me?\u201d and \u201cIs he or she capable of acting on those intentions?\u201d\u00a0<\/span>Together, these assessments underlie our emotional and behavioral reactions to other people, groups, and even brands and companies.\u00a0<\/a><\/em><\/p>\n

When considering the most important traits of those who lead with trust,\u00a0which do you think comes first, warmth or strength?<\/p>\n

Drop me a note at\u00a0Barbara@trustacrossamerica.com<\/a>\u00a0or leave a comment.<\/p>\n

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Barbara Brooks Kimmel<\/strong>\u00a0is the Executive Director of\u00a0Trust Across America-Trust Around the World<\/a>\u00a0whose mission is to help organizations build trust. She is also the editor of the award winning\u00a0TRUST INC.<\/a>\u00a0book series and the Executive Editor of\u00a0TRUST! Magazine<\/a>. In 2012 Barbara was named \u201cOne of 25 Women Changing the World\u201d by Good Business International.<\/p>\n

Nominations are now being accepted<\/span><\/a>\u00a0<\/span>for Trust Across America-Trust Around the World’s 5th annual Global Top Thought Leaders in Trustworthy Business.<\/p>\n

Have you seen our brand new magazine TRUST<\/a>!
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Copyright \u00a9 2014, Next Decade, Inc.<\/p>\n

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