{"id":2493,"date":"2015-01-06T08:13:36","date_gmt":"2015-01-06T13:13:36","guid":{"rendered":"http:\/\/www.trustacrossamerica.com\/blog\/?p=2493"},"modified":"2015-01-06T08:13:36","modified_gmt":"2015-01-06T13:13:36","slug":"congratulations-you-are-now-the-chief-trust-officer","status":"publish","type":"post","link":"https:\/\/www.trustacrossamerica.com\/blog\/?p=2493","title":{"rendered":"Congratulations! You are Now the Chief Trust Officer"},"content":{"rendered":"

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There is no doubt that trust is broken in most organizations.\u00a0If you doubt the validity of this statement, here’s a quick test.<\/p>\n

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  1. Do you look forward to getting up and going to work in the morning? Now ask the person sitting next to you the same question.<\/li>\n
  2. What was the level of employee turnover in your organization in 2014?<\/li>\n
  3. Do you like your boss, or does he like himself more? When was the last time he\/she spoke TO you instead of AT you?<\/li>\n
  4. Has trust as a “business imperative” ever been discussed at a staff meeting?<\/li>\n
  5. Can you list the three most important values in your organization?<\/li>\n<\/ol>\n

    Get the picture?<\/strong> The good news…. if leadership hasn’t woken up to the value of trust,\u00a0appoint yourself as the Chief Trust Officer today, start instilling some trust in your organization, and chances are, you will like your job more by the end of 2015. Your colleagues will thank you and maybe your boss will wake up too! It’s a win\/win for all.<\/p>\n

    Late last year we published the 3rd book in our award-winning TRUST Inc. series.<\/a> It’s called TRUST Inc. 52 Weeks of Activities and Inspirations to Build Workplace Trust<\/a>\u00a0. We also published a year-end companion poster<\/a> with 52 ways to increase organizational trust, as recommended by some of the world’s leading experts, and members of our Trust Alliance<\/a>.<\/p>\n

    The first activity can be completed in less than one hour. It’s called “Listening for Leaders<\/em>” and was written by Charles H. Green, one of the world’s foremost authorities<\/a> on trust-based relationships.<\/p>\n

    This is a brief introduction to the activity:<\/strong><\/p>\n

    Objective:<\/strong>\u00a0Concretely demonstrate to leaders a way of interacting with others that increases influence through empathetic listening.<\/p>\n

    Requirements:<\/strong>\u00a03 persons, each with a particular \u201cdifficult client\/colleague\u201d situation.<\/p>\n

    30 – 40 minutes elapsed time.<\/p>\n

    Can be done in multiples of three persons, with a strong facilitator<\/p>\n

    Process overview:<\/strong>\u00a0The exercise is done in three iterations. Each of the three gets a chance to role-play:<\/p>\n

    Person A. a difficult client of their own<\/p>\n

    Person B. an advisor or follower of the difficult client\/colleague<\/p>\n

    Person C. an observer<\/p>\n

    Each iteration proceeds as:<\/strong><\/p>\n

    a. 60 seconds for the \u201cclient\/colleague\u201d person to describe the situation – out of role character<\/p>\n

    b. 4 minutes for the role-play \u2013 in character<\/p>\n

    c. 3 minutes debrief, led by the observer<\/p>\n

    This activity also includes Notes to Facilitators, Debrief Instructions & a Wrap Up.<\/p>\n

    Interesting idea?\u00a0 It’s the first of 52. Get the book<\/a>, print the poster <\/a>and hang it on your wall. Start your new career as the Chief Trust Officer in your organization today. There’s no reason to wait for the boss to do it. I dare you!<\/p>\n

    If you need help along the way, visit our website<\/a> for free resources on building organizational trust. We can even recommend a local expert<\/a> to visit and share their expertise.<\/p>\n

    Barbara Brooks Kimmel<\/strong>\u00a0is the Executive Director of\u00a0<\/span>Trust Across America-Trust Around the World<\/a>\u00a0whose mission is to help organizations build trust. She is also the editor of the award winning\u00a0<\/span>TRUST INC.<\/a>\u00a0book series and the Executive Editor of\u00a0<\/span>TRUST! Magazine<\/a>. In 2012 Barbara was named \u201cOne of 25 Women Changing the World\u201d by Good Business International.<\/span><\/p>\n

    Copyright 2015, Next Decade, Inc.<\/p>\n