{"id":2802,"date":"2015-06-03T16:03:10","date_gmt":"2015-06-03T20:03:10","guid":{"rendered":"http:\/\/www.trustacrossamerica.com\/blog\/?p=2802"},"modified":"2015-06-03T16:03:10","modified_gmt":"2015-06-03T20:03:10","slug":"trust-the-system","status":"publish","type":"post","link":"https:\/\/www.trustacrossamerica.com\/blog\/?p=2802","title":{"rendered":"Trust & “The System”"},"content":{"rendered":"

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How is it that large public companies, supposedly run by smart experienced leaders get the simple stuff so wrong?<\/p>\n

I was completing a purchase at\u00a0a discount clothing store (think Marshall’s, Target or Kohl’s.) The checker, a store manager, paused\u00a0my transaction to search the small purse of an employee who was leaving work for the day.\u00a0The\u00a0message being sent\u00a0to that employee from “above” is quite simple, “We don’t trust you not to steal.” I suggested to the manager that employees might be less inclined to steal if they believed that their employer trusted them, to which he replied “It’s the system.” I proposed he do whatever was in his power to\u00a0change that system.\u00a0My guess is he won’t for fear of losing his own job.<\/p>\n

What does this story tell you about\u00a0the culture of the organization? How do companies expect any loyalty, any engagement or any longevity from their employees when they treat them like\u00a0criminals?\u00a0A few ideas for senior management….<\/p>\n

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  1. Do a better job screening your new hires<\/li>\n
  2. Pay your employees a decent hourly wage<\/li>\n
  3. Have a “one and done” policy on theft<\/li>\n
  4. Keep your employee searches out of sight of\u00a0your customers.<\/li>\n<\/ol>\n

    Have you participated in Trust Quest<\/a>, our monthly “pulse” on trust?<\/p>\n

    Barbara Brooks Kimmel<\/strong>\u00a0is the Executive Director of\u00a0<\/span>Trust Across America-Trust Around the World<\/span><\/a><\/span>\u00a0whose mission is to help organizations build trust, and runs the world’s\u00a0largest membership program<\/span><\/a>\u00a0<\/span>for those interested in the subject. She\u00a0is also the editor of the award winning\u00a0<\/span>TRUST INC<\/span>.<\/a>\u00a0book series and the Executive Editor of\u00a0<\/span>TRUST! Magazine<\/span><\/a><\/span>. In 2012 Barbara was named \u201cOne of 25 Women Changing the World\u201d by Good Business International.<\/span><\/p>\n

    Our annual poster,\u00a052 Weeks of Activities to Increase Organizational Trust<\/span><\/a><\/span>\u00a0is available\u00a0to those who would like to support our work by making a small donation.<\/p>\n

    Did you know we have published 3 books in our award-winning\u00a0TRUST Inc. series<\/span><\/a>.<\/span>\u00a0They are yours when you\u00a0join our Alliance.<\/span><\/a><\/span><\/p>\n

    Copyright 2015, Next Decade, Inc.<\/p>\n

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