{"id":3241,"date":"2016-06-13T07:55:20","date_gmt":"2016-06-13T11:55:20","guid":{"rendered":"http:\/\/www.trustacrossamerica.com\/blog\/?p=3241"},"modified":"2016-06-13T07:55:20","modified_gmt":"2016-06-13T11:55:20","slug":"trust-gratitude-company-morale","status":"publish","type":"post","link":"https:\/\/www.trustacrossamerica.com\/blog\/?p=3241","title":{"rendered":"Trust, Gratitude & Company Morale"},"content":{"rendered":"

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It’s Week #25 of 2016. This latest article is part of a series drawn from our 3rd annual 2016 Trust Poster<\/a><\/strong>….now hanging in hundreds of offices around the world. Get yours today<\/a>!<\/p>\n

52 Ideas That You Can Implement to Build Trust<\/strong><\/p>\n

Holly Latty-Mann<\/a> offers this week’s advice. Holly is both a Top Thought Leader in Trust<\/a> and an active member of our Trust Alliance<\/a>.<\/p>\n

Go public when expressing gratitude;<\/b><\/em><\/p>\n

go private when expressing disappointment<\/b>.<\/span><\/em><\/p>\n

While cultural differences do exist regarding response to positive public recognition, no company on record has ever lost an employee due to discomfort with public praise. David Sturt (HBR, November, 2015) shared findings that employees in the USA, India, and Mexico tend to revel in it, while those from Australia and the UK enjoy it with less fanfare. When publicly acknowledging the Japanese, Germans, and French, small-scale publicity is more appropriate. \u00a0\u00a0<\/span><\/em><\/p>\n

What about shame-based management via public chastisement? Not\u00a0all employer humiliation or harassment is\u00a0illegal<\/a> as long as the verbal abuse is unrelated to demographics (e.g., age, gender, ethnicity). Perhaps that explains the high prevalence of managers belittling coworkers publicly on job performance, yet across all cultures, such behaviors are shown to compromise trust in management, for which statistical evidence clearly points to a compromised bottom line (bit.ly\/1WBOBp6<\/a><\/span><\/a>).<\/em><\/p>\n

A final note:\u00a0 Company morale goes respectively up or down when a single person is publicly honored or dishonored, and the literature is prolific with studies showing strong positive correlations among morale, productivity, and revenue.<\/em><\/p>\n

Barbara Brooks Kimmel<\/strong>\u00a0is the CEO and Cofounder of\u00a0Trust Across America-Trust Around the World<\/a>\u00a0whose mission is to help organizations build trust. Now in its seventh year, the program\u2019s proprietary FACTS\u00ae Framework<\/a> ranks and measures the trustworthiness of over 2000 US public companies on five quantitative indicators of trustworthy business behavior. Barbara is also the editor of the award winning\u00a0TRUST INC.<\/a>\u00a0book series and the Executive Editor of\u00a0TRUST! Magazine<\/a>.<\/p>\n

Copyright 2016, Next Decade, Inc.<\/span><\/p>\n