Back to my conversation with the employee… I asked whether his manager had ever attempted to obtain the same \u201csurvey\u201d information through any other means like face-to-face discussions, team conversations, workshops or professional development? He laughed and replied that such actions would surely result in fistfights, so \u201cNo.\u201d<\/span><\/p>\n I pressed further. Why would fights break out? He responded with a list of reasons:<\/p>\n So what\u2019s really happening here? Without any additional information I would point to lack of competent leadership, which has resulted in a culture of distrust. It\u2019s one thing to run a small \u201cmom and pop shop\u201d and quite another to manage several acquisitions, rapid growth and on boarding of large numbers of new employees. Just because a person may be “family” doesn’t mean they are “cut out of the leadership cloth.”<\/p>\n Employee satisfaction surveys will do little to help this company except perhaps bolster management egos, and maybe provide some advertising \u201cbragging rights\u201d if all the employees exaggerate their responses for fear of job loss.<\/p>\n I wish this were a unique story. Is it?<\/p>\n Am I correct in my assessment of the \u201creal\u201d problem?<\/p>\n What should be done differently?<\/p>\n Barbara Brooks Kimmel\u00a0is the CEO and Cofounder of\u00a0<\/em>Trust Across America-Trust Around the World<\/em><\/strong><\/a>\u00a0whose mission is to help organizations build trust. A former consultant to McKinsey & Co., she also runs the world’s largest global\u00a0<\/em>Trust Alliance<\/em><\/strong><\/a>\u00a0and is the editor of the award- winning\u00a0<\/em>TRUST INC.<\/em><\/strong><\/a>\u00a0book series. In 2017 she was named a Fellow of the Governance & Accountability Institute, and in 2012 she was recognized as one of \u201c25 Women who are Changing the World\u201d by Good Business International.\u00a0She holds a BA in International Affairs from Lafayette College and an MBA from Baruch at the City University of NY.<\/em><\/p>\n Join our Constant Contact mailing list<\/a>\u00a0for updates on our progress.<\/p>\n\n
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