Apr
19

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We recently assembled twenty of John Wooden’s greatest quotes on trust. Now we turn our attention to John C. Maxwell whose philosophy is simple: “Everything rises and falls on leadership.”

His life’s passion is in developing leaders at all levels. Along the way he’s written over 70 books and spoken to millions of people about what it takes to become a great leader.

This article pulls together twenty of his most inspiring quotes. Regardless of your role in life- a parent, teacher, business or religious leader, John C. Maxwell has a message about character, competency and consistency, the key ingredients for building trust.

  1. “Talent is a gift, but character is a choice.”
  2. If a good reputation is like gold, then having integrity is like owning the mine.
  3. “Your success stops where your character stops. You can never rise above the limitations of your character.”
  4. “Image is what people think we are; integrity is what we really are.”
  5. “A man must be big enough to admit his mistakes, smart enough to profit from them, and strong enough to correct them.”
  6. “Being in power is like being a lady. If you have to tell people you are, you aren’t.”
  7. “Actions are remembered long after words are forgotten.”
  8. “To collaborative team members, completing one another is more important than competing with one another.”
  9. “Growth inside fuels growth outside.”
  10. “If you don’t change the direction you are going, then you’re likely to end up where you’re heading…”
  11. “Success is… knowing your purpose in life, growing to reach your maximum potential, and sowing seeds that benefit others.”
  12. “A successful person finds the right place for himself. But a successful leader finds the right place for others.”
  13. “A leader is one who knows the way, goes the way, and shows the way.”
  14. “People tend to become what the most important people in their lives think they will become.”
  15. “People do not care how much you know until they know how much you care.”
  16. “LISTEN twice as much as you speak.”
  17. “If you wouldn’t follow yourself, why should anyone else?”
  18. “A Chinese proverb says, “Those who drink the water must remember those who dug the well.” Gratitude is one of the most attractive of all personal attributes;”
  19. “He who thinks he leads, but has no followers, is only taking a walk.”
  20. “There are no short cuts to any place worth going.”

Barbara Brooks Kimmel is the Executive Director of Trust Across America-Trust Around the World whose mission is to help organizations build trust, and runs the world’s largest membership program for those interested in the subject. She is also the editor of the award winning TRUST INC. book series and the Executive Editor of TRUST! Magazine. In 2012 Barbara was named “One of 25 Women Changing the World” by Good Business International.

Our annual poster, 52 Weeks of Activities to Increase Organizational Trust is available to those who would like to support our work by making a small donation.

The Spring issue of TRUST! Magazine, celebrating trustworthy organizations,  is now available. It’s free by signing up at this link.

04-15 Trust Magazine-cover

 

Copyright 2015, Next Decade, Inc.

 

 

 

 

 

 

Apr
18

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“We all know the next crisis will come….but in the meantime it’s business as usual.”

Those were the exact words spoken by the Chief Communications Officer of a well-known financial services company at a recent conference I attended on trust.

Other than an enlightened handful, most companies continue to ignore the business case for trust and its inherent strategic advantages:

  • Fewer crises and the ability to recover more rapidly as a result of having “banked” trust
  • Faster decision making
  • Higher employee engagement
  • Greater innovation (high trust fuels high innovation, not the other way around)
  • Increased long-term profitability

But instead, let’s continue to watch trust decline across all major institutions, talk about it from time to time, and choose never to implement long-term trust-building strategies. After all, it’s “business as usual” until the next crisis as evidenced by our current collective mentality:

  • Disengaged boards with minimal diversity
  • Short-term profit maximization at all costs
  • Decreasing CEO tenure and increasing compensation packages tied to quarterly earnings
  • Siloized decision making
  • Increased regulation and larger legal and compliance departments
  • High employee turnover
  • Using CSR or sustainability “programs” as corporate window dressing
  • Taking trust for granted or passing it off to the communications folks like a hot potato.

But as a reminder, industry is not destiny and “hats off” to those companies and organizations that have chosen a different path. We applaud you for your efforts. You can read about them and the updated business case for trust in the Spring issue of TRUST! Magazine published this week by registering on our signup link.

Barbara Brooks Kimmel is the Executive Director of Trust Across America-Trust Around the World whose mission is to help organizations build trust, and runs the world’s largest membership program for those interested in the subject. She is also the editor of the award winning TRUST INC. book series and the Executive Editor of TRUST! Magazine. In 2012 Barbara was named “One of 25 Women Changing the World” by Good Business International.

Our annual poster, 52 Weeks of Activities to Increase Organizational Trust is available to those who would like to support our work by making a small donation.

04-15 Trust Magazine-cover

 

Copyright 2015, Next Decade, Inc.

 

 

 

 

 

Apr
17

 

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Trust Across America Names Most Trustworthy Public Companies 

 

Trust Across America- Trust Around the World (TAA-TAW) global leaders in organizational trust, this week announced the results of a five-year study of over 2000 US based public companies, naming Texas Instruments (TI) as the Most Trustworthy Public Company for the period 2010-2014. Barbara Kimmel, Executive Director states: “We are pleased to see TI top this list.  The company has a history of trustworthy behavior as evidenced by the following long-term corporate vision:

“One of TI’s greatest strengths is its values and ethics. We had some early leaders who set those values as the standard for how they lived their lives. And it is important that TI grew that way. It’s something that we don’t want to lose. At the same time, we must move more rapidly. But we don’t want to confuse that with the fact that we’re ethical and we’re moral. We’re very responsible, and we live up to what we say.”

– Tom Engibous
Former chairman, president and chief executive officer, Texas Instruments – 1997

Kimmel cautions that no company is perfect. While the ongoing short-term, quarterly earnings focus is disappointing, we are encouraged by mounting evidence that long-term profitability is enhanced in organizations choosing to lead with trust. It should also be noted that while the average tenure of a Fortune 500 CEO has fallen to 4.6 years, those in our “Top 10” average 8.4 years.

To create this index, TAA-TAW began with a universe of over 3000 publicly-traded North American companies, evaluating more than 2000 to identify those receiving the highest 5-year ranking on five equally weighted quantitative indicators of trustworthiness that comprise the proprietary FACTS® Framework: Financial stability, conservative Accounting, Corporate integrity, Transparency and Sustainability.  Companies are not nominated, nor do they participate in this analysis in any manner.  The model independently identifies those with the highest scores in all five FACTS® indicators. A final screen scans news for unacceptable trust violations that might include fines, inappropriate CEO conduct, accounting irregularities, avoidable security breaches, etc.

The framework initially conceived and developed in 2008, is “the most holistic and comprehensive trust “health” checkup for public companies,” according to its founders. “It’s all about corporate culture and leadership, said Barbara Kimmel. If Boards and CEOs remain unwilling to place trust at the top of their daily agenda, they are missing out on a tremendous competitive advantage.

America’s “Top 10” Most Trustworthy Companies is shown below in rank order. Congratulations to these outstanding companies.

  1. Texas Instruments
  2. Intel
  3. Nike
  4. Hormel Foods
  5. Lexmark
  6. Southwest Airlines
  7. Accenture
  8. Whirlpool
  9. Staples
  10. Disney

Trust Across America-Trust Around the World™ provides the most comprehensive tools and resources for organizations to transition to high trust through a global collaborative network. More information about our honorees and their best practices can be accessed via the free spring 2015 issue of TRUST! Magazine by registering on our signup link.

04-15 Trust Magazine-cover

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For more information on this topic, or to schedule an interview with Barbara Kimmel, please email barbara@trustacrossamerica.com

Copyright 2015, Next Decade, Inc.

Apr
15

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Trust Across America Names Most Trustworthy Public Companies 

and North American Trust Award Honorees 2014

 

Trust Across America- Trust Around the World (TAA-TAW) global leaders in organizational trust, today announced the results of a five-year study of over 2000 US based public companies, naming Texas Instruments (TI) as the Most Trustworthy Public Company for the period 2010-2014. Barbara Kimmel, Executive Director states: “We are pleased to see TI top this list.  The company has a history of trustworthy behavior as evidenced by the following long-term corporate vision:

“One of TI’s greatest strengths is its values and ethics. We had some early leaders who set those values as the standard for how they lived their lives. And it is important that TI grew that way. It’s something that we don’t want to lose. At the same time, we must move more rapidly. But we don’t want to confuse that with the fact that we’re ethical and we’re moral. We’re very responsible, and we live up to what we say.”

– Tom Engibous
Former chairman, president and chief executive officer, Texas Instruments – 1997

Kimmel cautions that no company is perfect. While the ongoing short-term, quarterly earnings focus is disappointing, we are encouraged by mounting evidence that long-term profitability is enhanced in organizations choosing to lead with trust. It should also be noted that while the average tenure of a Fortune 500 CEO has fallen to 4.6 years, those in our “Top 10” average 8.4 years.

To create this index, TAA-TAW began with a universe of over 3000 publicly-traded North American companies, evaluating more than 2000 to identify those receiving the highest 5-year ranking on five equally weighted quantitative indicators of trustworthiness that comprise the proprietary FACTS® Framework: Financial stability, conservative Accounting, Corporate integrity, Transparency and Sustainability.  Companies are not nominated, nor do they participate in this analysis in any manner.  The model independently identifies those with the highest scores in all five FACTS® indicators. A final screen scans news for unacceptable trust violations that might include fines, inappropriate CEO conduct, accounting irregularities, avoidable security breaches, etc.

The framework initially conceived and developed in 2008, is “the most holistic and comprehensive trust “health” checkup for public companies,” according to its founders. “It’s all about corporate culture and leadership, stated Barbara Kimmel. If Boards and CEOs remain unwilling to place trust at the top of their daily agenda, they are missing out on a tremendous competitive advantage.

This year Trust Across America is also awarding twelve special organizational honors named in recognition of many of our 2015 Top Thought Leaders in Trust Lifetime Achievement Award winners. Via nomination, these special awards recognize a cultural commitment to trust as an organizational strategy.

Trust Across America-Trust Around the World™ helps organizations by collaborating with global leaders to provide all the tools and resources required to transition to high trust. More information about all our honorees and their best practices can be accessed via the free spring 2015 issue of TRUST! Magazine by registering on our signup link.

04-15 Trust Magazine-cover

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For more information on this topic, or to schedule an interview with Barbara Kimmel, please email barbara@trustacrossamerica.com

Copyright 2015, Next Decade, Inc.

Apr
11

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The trust “imperative.”

We read about it daily. We listen to it on the news. We attend conferences where it’s discussed.

We must build trust….we must rebuild trust… in business, financial services, government, policing, media, sports, etc.

But rarely is there mention of the requisite leadership traits, culture change, or practical solutions essential to building trust.

Why is that?

The answer is simpler than you might think.

Building or rebuilding organizational trust cannot happen unless ownership of trust is voluntarily assumed by the person at the very top of the organization. And this rarely occurs because:

  • Boards do not place criteria like integrity or other components of high trust on their leadership hiring agenda
  • Leaders are too busy putting out fires created by their refusal to build trust into their business strategy
  • Leaders are preparing for the next crisis instead of learning what’s required to avoid or minimize them
  • Leaders are ensuring that all the regulations are being met by hiring more compliance and legal staff instead of a Chief Trust Officer
  • Leaders seldom come out of their ivory tower and on to the shop floor to build trust with their employees who were not necessarily hired for the “right” reasons.

 

There is simply no time in the day left for trust.

Instead, trust is taken for granted or occasionally used in marketing and communications as a “tool” to persuade consumers.

Until leaders readily accept the business case for trust, it is destined to always take a back seat in most organizations, and trust will continue it’s year over year decline.

Richard Branson, author and founder of Virgin Group is credited with this quote: “The most valuable business commodity is trust.” 

There is simply no point in talking about trust if it is not followed by action.

You can read about organizations that have placed trust on their agenda in the upcoming edition of TRUST! Magazine to be published on April 17. It is our celebration of trustworthy organizations.

Barbara Brooks Kimmel is the Executive Director of Trust Across America-Trust Around the World whose mission is to help organizations build trust, and runs the world’s largest membership program for those interested in the subject. She is also the editor of the award winning TRUST INC. book series and the Executive Editor of TRUST! Magazine. In 2012 Barbara was named “One of 25 Women Changing the World” by Good Business International.

Our 2015 Poster, 52 Weeks of Activities to Increase Organizational Trust is available to those who would like to support our work by making a small donation.

Copyright 2015, Next Decade, Inc.

Apr
09

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Welcome to our “living bibliography” on trust.

We are pleased to provide the latest free update to our followers.

This bibliography is provided courtesy of Bob Easton, an essay contributor to our book, Trust Inc., Strategies for Building Your Company’s Most Valuable Asset.

Robert (Bob) Easton is a Senior Managing Director at Accenture, where he has been for the past 15 years. Bob has worked and lived throughout the world including: New Zealand, Australia, Singapore, Hong Kong, Taiwan, China, Germany, London and currently, the United States. He is well known for the contributions he has made to building trust based relationships. Bob’s specific research interest is in the relationship between trust and well-being and the implications for trust models and flourishing institutions. He calls for a positive deviance of trust and proposes a new conceptualization of trust to achieve this deviance –appreciative trusting or ‘the deliberate and intentional pursuit of maximal trust in others-even to the limits of prudence’. Bob can be contacted at robert.j.easton@accenture.com.

The bibliography will be updated monthly as we receive new references and resources. Please send your suggestions to Barbara Kimmel. E-mail: barbara@trustacrossamerica.com

Again, the latest update can be accessed here. We hope you find it useful.

Barbara Brooks Kimmel is the Executive Director of Trust Across America-Trust Around the World whose mission is to help organizations build trust, and runs the world’s largest membership program for those interested in the subject. She is also the editor of the award winning TRUST INC. book series and the Executive Editor of TRUST! Magazine. In 2012 Barbara was named “One of 25 Women Changing the World” by Good Business International.

Our 2015 Poster, 52 Weeks of Activities to Increase Organizational Trust is available to those who would like to support our work by making a small donation.

Copyright 2015, Next Decade, Inc.

Apr
05

TAA_R2_EDIT-CS3

 

 

John Wooden was perhaps the greatest coach of all time, both on and off the court. He treated his players like family, instilling life lessons about character, leadership and teamwork.

This article pulls together twenty of his most inspiring quotes. Regardless of your role in life- a parent, teacher, business or religious leader, John Wooden has a message for you about character, competency and consistency, the key ingredients for building trust.

  1. “Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.”
  2. “The true test of a man’s character is what he does when no one is watching.”
  3. “Tell the truth. That way you don’t have to remember a story.”
  4. “Be prepared and be honest.”
  5. “Failure is not fatal, but failure to change might be.”
  6. “Talent will get you to the top, but it takes character to keep you there.”
  7. “If you don’t have time to do it right, when will you have the time to do it over?”
  8. “It’s the little details that are vital. Little things make big things happen.”
  9. “A coach’s primary function should be not to make better players, but to make better people.”
  10. “You can do more good by being good than any other way.”
  11. “Sincerity may not help us make friends, but it will help us keep them.”
  12. “Never make excuses. Your friends don’t need them and your foes won’t believe them.”
  13. “Did I win? Did I lose? Those are the wrong questions. The correct question is: Did I make my best effort? That’s what matters. The rest of it just gets in the way.”
  14. “Things work out best for those who make the best of the way things work out.”
  15. “Seek opportunities to show you care. The smallest gestures often make the biggest difference.”
  16. “It is amazing how much can be accomplished if no one cares who gets the credit.”
  17. “Discipline yourself and others won’t need to.”
  18. “Listen if you want to be heard”
  19. “The key ingredient to stardom is the team.”
  20. “Make each day a masterpiece.”

Barbara Brooks Kimmel is the Executive Director of Trust Across America-Trust Around the World whose mission is to help organizations build trust, and runs the world’s largest membership program for those interested in the subject. She is also the editor of the award winning TRUST INC. book series and the Executive Editor of TRUST! Magazine. In 2012 Barbara was named “One of 25 Women Changing the World” by Good Business International.

Our 2015 Poster, 52 Weeks of Activities to Increase Organizational Trust is available to those who would like to support our work by making a small donation.

Copyright 2015, Next Decade, Inc.

Mar
26

TAA_R2_EDIT-CS3

 

Welcome! Our monthly roundup is the latest collaborative undertaking of our Trust Alliance, self selected blog posts on a variety of organizational trust topics. The subjects are as diverse as the expertise of our members!

By reviewing these posts, you will have a better appreciation for the importance of embracing trust as an organizational imperative.

How did one company reverse a culture of skepticism through a simple strategy?

Read Donna Boehme’s First Step to Ethical Culture.

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An organization’s culture matters–it is what creates the productive energy of the workforce that can differentiate your company from all others. To this end, the CEO is the Chief Cultural Officer, who provides the direction, focus, and consistent support for the principles, values, vision, mission, and how people are going to work together in the company.

Edward Marshall explains Why Your CEO Must Also Be Your Chief Culture Officer

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Are we just settling for “avoiding conflict and tension?” Are we missing an opportunity to teach those we lead that respect is the minimum standard for workplace behavior, and that there is so much more?

Linda Fisher Thornton asks: Is Respect Enough?

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Humans have proven time and again that they prefer a good story to being tied down by those pesky facts.

Charlie Green discusses Facts, Phrases and Ferguson

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Trust Across America’s most popular blog post this month on LinkedIn Pulse. These are 10 observations I have made about trust and trustworthiness in American society:  10 Harsh Truths About Trust & Trustworthiness

 

Our next monthly roundup will be published at the end of April.

Barbara Brooks Kimmel is the Executive Director of Trust Across America-Trust Around the World whose mission is to help organizations build trust. She runs the world’s largest membership program for those interested in learning more, and is also the editor of the award winning TRUST INC. book series and the Executive Editor of TRUST! Magazine. In 2012 Barbara was named “One of 25 Women Changing the World” by Good Business International.

Our 2015 Poster, 52 Weeks of Activities to Increase Organizational Trust is available to those who would like to support our work by making a small donation.

Copyright 2015, Next Decade, Inc.

 

 

 

Mar
22

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Why Do CEOs Behave Badly?

Did anyone read this week’s article about Ryan Air in Time?

Led by brash, headline-grabbing CEO Michael O’Leary—known for calling customers “idiots” for thinking they won’t be hit with fees at the airport, among other things—Ryanair has a long, storied history of bad, misleading behavior. 

Or this article about Uber’s CEO?

In a Medium post from October titled “Can We Trust Uber?” entrepreneur Peter Sims recalls an event in which he had his Uber car’s location in New York unknowingly shared on a screen by company executives at a party in Chicago. Uber CEO Travis Kalanick did not seem to think twice about it, using it as an opportunity to show attendees the cool things the platform was capable of. This party trick was called “God View.”

And lest we forget what Mark Zuckerberg chose to call his customers just a few years ago.

Understanding that this arrogance shows a lack of character, integrity and disregard for customers, why would any CEO choose this route?

And being that profitability and trust are close allies, who are the real “idiots” and “dumb f–ks in this story?”

Barbara Brooks Kimmel is the Executive Director of Trust Across America-Trust Around the World whose mission is to help organizations build trust. She runs the world’s largest membership program for those interested in learning more, and is also the editor of the award winning TRUST INC. book series and the Executive Editor of TRUST! Magazine. In 2012 Barbara was named “One of 25 Women Changing the World” by Good Business International.

Our 2015 Poster, 52 Weeks of Activities to Increase Organizational Trust is available to those who would like to support our work by making a small donation.

PrintND Trust CEO cvr 140602-ft914Trust front Cover

Copyright 2015, Next Decade, Inc.

 

 

 

 

Mar
19

TAA_R2_EDIT-CS3

 

Animals teach us all sorts of life lessons. When dogs and cats are placed in close proximity, they offer a glimpse into the steps required to build trust.

Watching this short, amusing video may provide you with some clues (and solutions) on building trust with:

  • Your peers
  • Your co-workers
  • And even your boss

Enjoy!

Barbara Brooks Kimmel is the Executive Director of Trust Across America-Trust Around the World whose mission is to help organizations build trust. She runs the world’s largest membership program for those interested in learning more, and is also the editor of the award winning TRUST INC. book series and the Executive Editor of TRUST! Magazine. In 2012 Barbara was named “One of 25 Women Changing the World” by Good Business International.

Our 2015 Poster, 52 Weeks of Activities to Increase Organizational Trust is available to those who would like to support our work by making a small donation.

PrintND Trust CEO cvr 140602-ft914Trust front Cover

Copyright 2015, Next Decade, Inc.