Apr
06

Dec
17

Introducing the Trust Across America-Trust Around the World 

2022 Playbook for Building Systemic Trust…

 

 

THE WHY

These turbulent times have created a unique opportunity for enlightened and ethical leaders to foster an inspiring, inclusive, innovative, engaged, safe and enduring work environment. That means taking trust beyond talk to action, and placing it in the center of the business strategy.

The twelve principles comprising The “Art” of Trust™” were collaboratively created over the course of many years by a group of leading global trust scholars and practitioners who are members of our Trust Alliance. They have been tested and used with dozens of teams and organizations. In fact, these universal principles, known by the acronym Tap Into Trust or TAP, have been accessed over 150,000 times. They provide a common language for discussing the behaviors that build high stakeholder trust, beginning internally and working outwards. Trust can be a learned competence. Understanding its behavioral components takes the emphasis away from arriving at a common definition and towards a common language. Our framework also provides a less threatening, concise and action friendly trust building solution.

THE HOW 

Our 2022 playbook is designed to assist both team and organizational leaders in elevating interpersonal trust and then applying those skills to other stakeholders. Each month we will showcase one of our twelve principles, provide our monthly visual cue, a description of the behavior, team discussion questions, and additional resources including case studies. While every team faces unique trust challenges at different times, these twelve behaviors represent the most common ones that build or break trust. Sharing this playbook and having a scheduled team conversation about the monthly principle will bring the group closer to high trust by year end.

That’s our promise and our gift to you for 2022. Visit our website, hit the contact button and send us a note, or email info@trustacrossamerica.com. The playbook is free and will be delivered monthly via Constant Contact.

Let’s get started!

Barbara Brooks Kimmel, Founder Trust Across America-Trust Around the World

 

Jun
29

How does YOUR workplace track TRUST?

To date, over 46% of 600+ survey respondents say “Tracking” trust is lacking in their workplace. 

That’s not surprising considering that in most workplaces:

Leadership either ignores trust or takes it for granted until the inevitable crisis

Trust is mistaken for a “soft” intangible

No silo “owns” trust and therefore there is no budget for it

 

Yet in reality, trust may be a leader’s MOST important and MOST frequently ignored key performance indicator.

Tracking is the final of *12 behaviors in our Tap Into Trust (TAP) framework having now been accessed over 150,000 times in 16 languages.

Tracking is NOT about measuring trust, since trust is an outcome of principled behaviors, not a measurable input.  Tracking is about ensuring that the organizational values and behaviors that build stakeholder trust are learned, understood, role modeled, practiced and reinforced by leadership.  It’s about building the right principled behaviors over time and in incremental steps, and tracking and measuring those behaviors. Only then can the goal of “trust” be achieved. Trust is built from the inside out. This is what creates organizational value.

The next time you hear the claim that trust is a “top” priority, on an organization’s agenda, or being measured, see if you can find any details that describe the actions being taken to elevate trust. Who is advising leadership to use the word “trust” and why? Is it in response to the latest crisis? Is it more than “feel good” talk? Is the organization checking its trust box by hiring that expensive motivational speaker? The word “trust” is way too often attached to a delegated and budgeted “benchmark” or measure like branding, crisis/reputation management, diversity & inclusion, ESG, customer service, data security and AI. These are short-term box checking and easy to sell programs, not to be confused with building long-term sustainable trust. It’s trust, not perception of trust that makes or breaks an organization over time.

Trust Across America-Trust Around the World recently created The “Art” of Trust visual “cues” to start a discussion about workplace behaviors that build and weaken stakeholder trust. Together these cues form a “Wall” of Trust to enhance learning and retention.

In building team and stakeholder trust, we describe “Tracking” as follows:

We define and scorecard our performance against our value and values – we measure both.

Our Trust Alliance members suggest the following discussion questions to track workplace trust.

        1. Are our goals encouraging the right behaviors or causing people to do wrong things?
        2. How do we react to those achieving “good results” when accomplished by means contrary to our values?

The “Art” of Trust  is one of many resources designed for our Trust Action Project to help leaders, teams and organizations move from trust talk to ACTION in 2021 and beyond.

Would you like to build a Wall of Trust for your team? Take the first step.

 

 

Join our global Trust Alliance and participate in our programs.

Learn more about the Trust Action Project 2021 at this link.

*TAP INTO TRUST is an acronym. The 12 behaviors are equally weighted. The weakest behaviors break the trust chain.

Copyright 2021, Next Decade, Inc.

Jun
24

 

Trust Across America-Trust Around the World

announces its Most Trustworthy Public Companies 2021

 

Published annually in June via our Corporate Integrity Monitor, these are a few highlights from our current rankings:

  1. This is our 11th year tracking and publicly reporting on the trustworthiness of the largest public companies.
  2. Our proprietary model called the FACTS® Framework is used to analyze companies and create the rankings.
  3. Companies do not participate in our research nor do we receive compensation.
  4. This year we are reporting on the S&P 500. Microsoft is the highest ranked company to receive recognition.
  5. Since the financial crisis of 2008 FACTS® scores have remained relatively flat. This year 36% of companies in the S&P 500 received a failing grade below 60%.
  6. This year our “Top 10” companies have an average score of 76.4%.
  7. The 10 companies comprise 6 of 16 business sectors.
  8. Five of the 2021 “Top 10” were also honored in 2020.
  9. The “Top 10” companies have an average of 36.7% women on the Board, up from 33% in 2020.
  10. Five of the ten CEOs have MBAs and have been in their current position for 5 years or more.

 

 

Our research is, by order of magnitude, the most comprehensive and fact-based ongoing study of the trustworthiness of public companies. We perform a quarterly analysis and rank order by company, sector and market capitalization.

Our 2020 announcement can be accessed at this link. As of June 19, these companies collectively produced a 27.67% return to investors in approximately one year

For more information contact Barbara Kimmel, CEO, Trust Across America-Trust Around the World

Copyright 2021, Next Decade, Inc.

Jun
22

 How “safe” is your workplace?

Is honesty encouraged or is “mum” the word?

To date, over 20% of 600+ survey respondents say “Safety” is lacking in their workplace. Is it lacking in yours? 

We certainly hear lots of “buzz” around “speak up” cultures and psychological safety. How often does this translate into action?

Safety is not rule based. It can’t be delegated to EH&S, legal or compliance. Leadership either chooses to embed it into the core values of the organization, model and reinforced it daily, or they do not.

 

Safety is the eleventh of *12 behaviors in our Tap Into Trust (TAP) framework having now been accessed over 150,000 times in 16 languages.

Trust Across America-Trust Around the World recently created The “Art” of Trust visual “cues” to start a discussion about workplace behaviors that build and weaken stakeholder trust. Together these cues form a “Wall” of Trust to enhance learning and retention.

In building team and stakeholder trust, we describe “Safety” as follows:

We call out unethical behavior or corrupt practices – we make it safe to be honest with no fear of reprisal.

Our Trust Alliance members suggest the following discussion questions to elevate safety and build workplace trust.

      1. How do we fix an unsafe culture?
      2. Have we created an environment in which all members of our organization can share honest input?

The “Art” of Trust  is one of many resources designed for our Trust Action Project to help leaders, teams and organizations move from trust talk to ACTION in 2021 and beyond.

Would you like to build a Wall of Trust for your team? Take the first step.

 

 

Join our global Trust Alliance and participate in our programs.

Learn more about the Trust Action Project 2021 at this link.

*TAP INTO TRUST is an acronym. The 12 behaviors are equally weighted. The weakest behaviors break the trust chain.

Copyright 2021, Next Decade, Inc.

Jun
15

Taking time to understand and accept failure is just as important as celebrating success

To date, 23% of 600+ survey respondents say “Understanding” is lacking in their workplace. Is it lacking in yours?

 

 

 

Understanding is the tenth of *12 behaviors in our Tap Into Trust (TAP) framework having now been accessed over 150,000 times in 16 languages.

 

Trust Across America-Trust Around the World recently created The “Art” of Trust visual “cues” to start a discussion about workplace behaviors that build and weaken stakeholder trust. Together these cues form a “Wall” of Trust to enhance learning and retention.

In building team and stakeholder trust, we describe “Understanding” as follows:

We celebrate our successes – we acknowledge and examine our failures with empathy, and learn from both.

Our Trust Alliance members suggest the following discussion questions to elevate respect and build workplace trust.

    1. Do employees feel safe to fail? If not, why not?
    2. Are we proactively asking the tough questions regarding every major undertaking so as to continuously improve and make life better for all stakeholders we impact?

The “Art” of Trust  is one of many resources designed for our Trust Action Project to help leaders, teams and organizations move from trust talk to ACTION in 2021 and beyond.

Would you like to build a Wall of Trust for your team? Take the first step.

 

 

Join our global Trust Alliance and participate in our programs.

Learn more about the Trust Action Project 2021 at this link.

*TAP INTO TRUST is an acronym. The 12 behaviors are equally weighted. The weakest behaviors break the trust chain.

Copyright 2021, Next Decade, Inc.

Jun
08

Do you respect your employees? Do they respect you?

How about your customers, suppliers and other stakeholders?

This world of ours… must avoid becoming a community of dreadful fear and hate, and be, instead, a proud confederation of mutual trust and respect. Dwight D. Eisenhower

To date, almost 30% of 600+ survey respondents say “Respect” is lacking in their workplace. Is it lacking in yours?

 

 

 

Respect is the ninth of *12 behaviors in our Tap Into Trust (TAP) framework having now been accessed over 150,000 times in 16 languages.

Trust Across America-Trust Around the World recently created The “Art” of Trust visual “cues” to start a discussion about workplace behaviors that build and weaken stakeholder trust. Together these cues form a “Wall” of Trust to enhance learning and retention.

In building team and stakeholder trust, we describe “Respect” as follows:

We respect each other – we encourage questioning and create a “zero fear” environment where innovation can thrive.

Our Trust Alliance members suggest the following discussion questions to elevate respect and build workplace trust.

    1. What are examples where respect has been demonstrated or damaged in (a) team meetings; (b) with customers; (c) with suppliers; (d) between leaders and their individual and collective team members; (e) between front line staff and executive leadership?
    2. What would it take to garner greater respect for our fellow work associates, our leaders, and our organization?

 

The “Art” of Trust  is one of many resources designed for our Trust Action Project to help leaders, teams and organizations move from trust talk to ACTION in 2021 and beyond.

Would you like to build a Wall of Trust for your team? Take the first step.

 

 

Join our global Trust Alliance and participate in our programs.

Learn more about the Trust Action Project 2021 at this link.

*TAP INTO TRUST is an acronym. The 12 behaviors are equally weighted. The weakest behaviors break the trust chain.

Copyright 2021, Next Decade, Inc.

Jun
05

I remember speaking with Greg Link when he and Stephen M.R. Covey were writing their book Smart Trust.

And as Bill George said in his testimonial… Nothing is more important than building trust in relationships and in organizations. Trust is the glue that binds us together. Everywhere I go I see a remarkable loss of trust in leaders, and once lost, trust is very hard to regain. I feel this loss is tearing at the fabric of society, as so many people love to blame others for their misfortunes but fail to look in the mirror at themselves.

That was 9 years ago

What has changed? In essence accountable leaders who have assumed responsibility for trust continue to reap the rewards. Sadly only the most enlightened have done so over the past decade. The majority of big business leaders have chosen to follow a highly ineffective route via a check the box trust strategy recommended by their highly compensated advisors. Why? It’s fast, easy and can be delegated. Just attach the word “trust” to the flavor of the day, check the box, and voila! Your communications team now has some great talking points. Brand trust, purpose trust, AI trust, and the latest ESG trust. Who benefits from this approach? Primarily the consultants, speakers, academics and some powerful NGOs who have joined forces in monetizing counterfeit trust. Who loses? Business leaders, employees and most external stakeholders. Simply stated, check the box trust is nothing more than smoke and mirrors. It will not get you or your stakeholders to a place of trust. Instead, it will prolong the pain of low trust.

The following is a list of commonly used trust statements and approaches

I have personally heard them all. Can you identify which ones are “smart” trust?

  • We are big business and don’t budget for soft stuff like trust since it doesn’t impact our bottom line.
  • The corporate credo written on the lobby wall has trust covered.
  • We are already trustworthy since our quarterly earnings are growing.
  • We are checking all the ESG boxes and have added ESG experts to our Board of Directors, not to mention the women and other minority members. (That was last year’s misdirected trust advice.)
  • We give to charities and have an annual CSR event.
  • Our employee engagement survey has trust covered.
  • We have a great reputation.
  • We are spending “big” on wellness programs.
  • Our company has received every “Best Places” and “ethics” award.
  • Our communications efforts are focusing on diversity and inclusion.
  • Our compliance department “has trust covered.” We stay just on the “right side” of the law.
  • We always talk about trust as a core value after a crisis.
  • Every year we hire a motivational speaker to deliver an entertaining trust program.

If you answered “None of the above” you are correct. These are all popular, easy and ineffective short-term trust workarounds. And every one of them is a box checking opportunity.

In Smart Trust Covey and Link discuss 5 actions.

  • Choose to believe in trust. …
  • Start with self. …
  • Declare your intent and assume positive intent in others. …
  • Do what you say you’re going to do. …
  • Lead out in extending trust to others.

These actions are a great starting point, and there are many excellent and implementable programs and strategies that will result in smart trust. But don’t expect to know about them if you don’t ask the right questions of the right people. Paradoxically, while trust is more important than ever, those who have the power to elevate it continue to ignore not only those with the expertise, but also the steps required to ensure the trust foundation can support the structure. I call that a win/lose approach.

In the words of Covey and Link  There is a direct connection between trust and prosperity because trust always affects two key inputs to prosperity: speed and cost. In low-trust situations, speed goes down and costs go up because of the many extra steps that suspicions generate in a relationship, whereas two parties that trust each other accomplish things much quicker and, consequently, cheaper. The authors call high trust a “performance multiplier.” High trust creates a dividend, while low trust creates a wasted tax.

And don’t forget, the strength of capitalism is also its weakness.

Regardless of whether you choose to be part of the trust problem or the solution, these are a few indisputable facts:

Trust is the outcome of principled behavior.

Trust is always interpersonal.

Trust takes time to build.

Trust is built in incremental steps.

Trust is built from the inside out, not the outside in.

If leadership isn’t accountable for trust, there is no reason to assume it exists within the organization and you cannot expect it from your stakeholders in return. If you are being counseled on trust make sure those advising you have the expertise to do so. Most are good at the workarounds and smoke screens, but have no knowledge of smart trust. Also, don’t assume that someone who has written a book with the word “trust” in the title is an expert. Again, a few are but most are not.  Don’t buy into the trust “smokescreen.” It will continue to get you nowhere close to a smart trust outcome.

For more information and resources on elevating trust, please visit www.trustacrossamerica.com

Or contact us directly.

Copyright 2021, Next Decade, Inc.

 

May
25

 

Are you open minded and ready to learn?

Or do you consider yourself the smartest person in the room?

 

 

To date, over 28% of 600+ survey respondents say “Openness” is lacking in their workplace.

Openness is the seventh of *12 behaviors in our Tap Into Trust (TAP) framework having now been accessed over 150,000 times in 16 languages. 

 

 

 

Trust Across America-Trust Around the World created The “Art” of Trust visual “cues” to start a discussion about workplace behaviors that build and weaken stakeholder trust. Together these cues form a “Wall” of Trust to enhance learning and retention.

 

In building team and stakeholder trust, we describe “Openness” as follows:

We are open and ready to learn – we can be vulnerable and not have all the answers.

 

Our Trust Alliance members suggest the following discussion questions to elevate notice and build workplace trust.

  1. What are the existing or potential barriers that could prevent open, frank, and necessary conversations?
  2. Do we actively solicit feedback from superiors, peers, and direct reports to be sure we have the whole picture? If not, how can we improve our current feedback solicitation system?

 

The “Art” of Trust  is one of many resources designed for our Trust Action Project to help leaders, teams and organizations move from trust talk to ACTION in 2021 and beyond.

Would you like to build a Wall of Trust for your team? Take the first step.

 

 

Join our global Trust Alliance and participate in our programs.

Learn more about the Trust Action Project 2021 at this link.

*TAP INTO TRUST is an acronym. The 12 behaviors are equally weighted. The weakest behaviors break the trust chain.

Copyright 2021, Next Decade, Inc.

May
18

Are you hiring only for competence trust?

Don’t forget character trust.

 

To date, almost 25% of 600+ survey respondents say “Talent” is lacking in their workplace.

Talent is the sixth of *12 behaviors in our Tap Into Trust (TAP) framework having now been accessed over 150,000 times in 16 languages. 

 

 

 

Trust Across America-Trust Around the World created The “Art” of Trust visual “cues” to start a discussion about workplace behaviors that build and weaken stakeholder trust. Together these cues form a “Wall” of Trust to enhance learning and retention.

 

In building team and stakeholder trust, we define “Talent” as follows:

We reward moral character – we hire and promote in alignment with our purpose and values.

Our Trust Alliance members suggest the following discussion questions to elevate talent and build workplace trust.

  1. How are we promoting, nurturing and rewarding people for their character strengths?
  2. Is moral character inherent in our job descriptions and employment ads?  If not, what phrases might we create to capture moral character as a prime company value? (For more information on hiring for trust click here.)

 

The “Art” of Trust  is one of many resources designed for our Trust Action Project to help leaders, teams and organizations move from trust talk to ACTION in 2021 and beyond.

Would you like to build a Wall of Trust for your team? Take the first step.

 

 

Join our global Trust Alliance and participate in our programs.

Learn more about the Trust Action Project 2021 at this link.

*TAP INTO TRUST is an acronym. The 12 behaviors are equally weighted. The weakest behaviors break the trust chain.

Copyright 2021, Next Decade, Inc.

May
11

Do you listen to me? 

Do you care what I have to say?

 

To date, over 32% of 600+ survey respondents say “Notice” is lacking in their workplace.

Notice is the fifth of *12 behaviors in our Tap Into Trust (TAP) framework having now been accessed over 150,000 times in 16 languages. 

 

 

 

Trust Across America-Trust Around the World created The “Art” of Trust visual “cues” to start a discussion about workplace behaviors that build and weaken stakeholder trust. Together these cues form a “Wall” of Trust to enhance learning and retention.

 

In building team and stakeholder trust, we define “Notice” as follows:

We seek out and listen to diverse perspectives – every voice can matter.

Our Trust Alliance members suggest the following discussion questions to elevate notice and build workplace trust.

  1. What are concrete examples of ways to acknowledge and appropriately honor opposing opinions?
  2. How can we include all people in feedback rather than having some people feel forgotten?

 

The “Art” of Trust  is one of many resources designed for our Trust Action Project to help leaders, teams and organizations move from trust talk to ACTION in 2021 and beyond.

Would you like to build a Wall of Trust for your team? Take the first step.

 

 

Join our global Trust Alliance and participate in our programs.

Learn more about the Trust Action Project 2021 at this link.

*TAP INTO TRUST is an acronym. The 12 behaviors are equally weighted. The weakest behaviors break the trust chain.

Copyright 2021, Next Decade, Inc.