A leadership team requested our assistance in determining why a certain division was underperforming. One of the tools we used was our simple one minute AIM Trust Audit with both the leadership team and the division employees. It simply asks the participants to identify the behaviors that are weakest in their workplace. Take a look at the results. The first chart is leadership (38 respondents) and the second is the division employees. (108 respondents).
While the lack of accountability was recognized as a major weakness by both groups, a relatively wide gap existed between the leadership team’s perception of many behaviors undermining trust (integrity, respect, safety and tracking) compared to the employee’s perception. This disparity is the norm, not the exception.
How do you think the leadership team responded when provided with this data? Send me a note at barbara@trustacrossamerica.com and I’ll let you know.
Barbara Brooks Kimmel is an author, speaker, product developer and global subject matter expert on trust and trustworthiness. Founder of Trust Across America-Trust Around the World she is author of the award-winning Trust Inc., Strategies for Building Your Company’s Most Valuable Asset, Trust Inc., 52 Weeks of Activities and Inspirations for Building Workplace Trust and Trust Inc., a Guide for Boards & C-Suites. She majored in International Affairs (Lafayette College), and has an MBA (Baruch- City University of NY). Her expertise on trust has been cited in Harvard Business Review, Investor’s Business Daily, Thomson Reuters, BBC Radio, The Conference Board, The Financial Times, Global Finance Magazine, Bank Director and Forbes, among others.
Learn more about building trust at www.trustacrossamerica.com
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