Elevating organizational trust becomes simple once leadership acknowledges the business case. That case has been made repeatedly by many organizations, including ours. Last month we introduced our TAP Principles through the Million Taps Campaign. Each of the 12 statements is designed to open the trust discussion among teams of any size in any organization. (TAP is currently available in 5 languages, with more being added.)

And if you are a leader who wants to build trust into your organization’s DNA, it all begins (and ends) with you. How many of these boxes can you check?

Start with an assessment of yourself:

  • Are you trustworthy?
  • Do you possess integrity, character and values?
  • Do you share those values with your family?
  • Do you instill them in your children?
  • Do you take your personal values to work?

Perform an organizational trust audit:

Consider your internal stakeholders:

Consider your external stakeholders:

  • Have you shared your vision and values in building a trustworthy organization?
  • Have you identified the outcome(s) you are seeking?
  • Have you defined your intentions for each of our stakeholder groups?
  • Have you made promises that you will keep?
  • Have you determined the steps you will take to fulfill these promises?

Elevating organizational trust is not difficult. It begins with awareness, acknowledgement of the long-term benefits and a daily commitment to do so.

Barbara Brooks Kimmel is the CEO and Cofounder of Trust Across America-Trust Around the World whose mission is to help organizations build trust. A former consultant to McKinsey and many Fortune 500 CEOs and their firms, Barbara also runs the world’s largest global Trust Alliance, and is the editor of the award winning TRUST INC. book series and TRUST! Magazine. In 2012 she was named one of “25 Women who are Changing the World” by Good Business International, and in 2017 she became a Fellow of the Governance & Accountability Institute. Barbara holds a BA in International Affairs and an MBA.

Copyright (c) 2018, Next Decade, Inc.

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One Response to “An Organizational Trust Checklist”

  1. May 10th, 2018 at 19:07 | #1

    I love this Barbara. It starts great conversations about trust in all areas of our lives.

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